The Chair for Industrial Sales and Service Engineering at the Faculty of Mechanical Engineering of the Ruhr-Universität Bochum (RUB) embodies focal points of industrial sales, service, and innovation management in research and teaching at the highest international scientific level. Its interdisciplinary and application-oriented research activities combine technical and business management issues in the context of an increasing meaning of digitalization, networking, customer orientation, and tertiarization of industrial value creation. The chair’s research is characterized by a high international visibility as well as extensive third-party funding from national and European sources. Due to its interdisciplinary orientation, the chair promotes cross-faculty and inter-university collaborations. Worth mentioning examples here are the WorldFactory as well as the Research Centre for the engineering of Smart Product-Service Systems (ZESS).