The Resolution Center (previously North Shore Community Mediation Center (NSCMC)), an independent non-profit, incorporated in 1994, provides alternative dispute resolution and training services to the communities of Essex County. Volunteer mediators from NSCMC work to promote better understanding and communication by offering high quality mediation services to those in conflict. Trained mediators are experienced at helping people better listen, understand and talk to each other. They guide parties toward recognizing areas of agreement, highlighting realistic ways to move forward. Thousands of people have been served by the mediation process. NSCMC offers free, subsidized and reasonably priced mediation services to the courts, schools and community. In addition to mediation services and training, NSCMC provides a continuum of services including Facilitation, Restorative Practices and Conflict Coaching to organizations, schools, municipalities and workplaces.