Charles Oakes is a leading IT Solutions Organisation established in Luxembourg in 2005. Our Solutions and Services are provided to a client base which includes both official institutions and commercial organisations. Since foundation the organisation has delivered consistent and healthy growth with a significant team across the globe. Alongside our clients’ own methodologies and requirements, Charles Oakes has adopted and adapted Industry Best Practices and Methodologies for our own business and service delivery. We continually monitor developments and evolution across this field. Our organisation has achieved ISO9001 certification from Lloyds Register Quality Assurance, one of the most prestigious and rigorous bodies authorised to award this certification. ISO9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services that Charles Oakes supplies, and requires systematic control of activities to ensure that the needs and expectations of clients and partners are consistently met. Our Quality Management System (QMS) is an integral part of our operations and essential to the quality of our delivery model. Additionally it motivates our own resources by clearly defining key roles and responsibilities. We have gained considerable cost savings thorough improved efficiency and productivity. These improvements result in less waste and greater satisfaction from our clients and in combination with ISO9001, enable us to deliver consistently, on time and to the correct specification.