INSIGHTS is the leading Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:- - Regional Experience (over 20 years serving the regional industry) - Industry Journals (spear-headed by “Telephony Middle East & Customer-me.com portal”) - International Accreditation with recognised Global Industry Bodies - Accredited Call Centre Training Programs (English & Arabic) - Certified Call Centre Management Training Programs - Call Centre Trainer Certification Programs - Call Centre Training Material and Associated Resources - Region’s only dedicated Call Centre Conferences and Exhibitions - Call Centre Consulting and Managed Services Access to a broad range of internationally recognised, certified and accredited Call Centre industry professionals. A growing number of in-house Call Centre Training Consultants with exceptional (Call Centre related) academic qualifications and real-life call centre operations experience. INSIGHTS focus not on the solution but on the business results arising from the solution.