Competitive Business Tools, though at first glance may look like a business technology company, is in fact a business education and consulting company. Yes, we do have the best technology to offer your business, such as the Avaya IP Office, integrated Chronicall Call Reporting and Recording software, call queuing with expected wait times and position in queue, call screening, service observing a phone call, integrate all cell and mobile phones into your phone system, and so much more. However, that is not what our specialty is. The biggest thing our clients have benefited from is our knowledge of pairing the technology we represent to key areas of their business in order to produce the following business benefits: Improved employee performance Increased customer and client loyalty Increased customer and client satisfaction Made my company outperform my top three competitors Made my company easier to manage Made my company easier to do business with Showed me how to reduce my payroll expense while increasing customer satisfaction Increased my transactions per day, week, and month Reduced customer and client disputes And reduced my business technology/communication recurring expense.