Performance Plus, Inc. (PPI) is a specialized consulting firm aimed at helping clients improve customer-centricity, operating productivity and employee performance. Three Practice Segments consist of: > Customer Experience > Business Transformation > Talent Management Industry concentration in the Professional Services, Insurance and Pharmaceutical Industries. Service Areas: Primary approaches to improving client operating results focus on Diagnostic Assessments and Productivity improvement implementation. The Service Areas by Practice Segment are: > Customer Experience > Performance Analytics > Customer-Centricity > Value Streams > Business Transformation > Process Optimization > Risk Management & Compliance > Organizational Alignment > Data Analytics > Talent Management > Employee Engagement > Leadership Acceleration > Talent Organizational Alignment Our services include both Process Assessment and Improvement Implementation. PPI professionals have both consulting and operational expertise. Our process expertise extends to the key functional areas that make-up your business. We help clients implement improvements on both a small scale in specific functional areas, and on a large scale enterprise-wide basis.