Since 2002 Bluedesk has implemented CRM software. Bluedesk CRM works with specialized consultants who work with a customer to examine the process organization. Only when the processes are arranged logically and efficiently the customer will reap the benefits of the CRM solution. Bluedesk CRM has an excellent reputation to look beyond just the implementation of software. We translate the CRM strategy and the real needs of users to a CRM solution. This is a strong basis for an optimal acceptance of the organization and results into a maximum use of the capabilities of Salesforce and Aurea CRM