My practice aims to enhance performance within human services organizations so that services to clients are top-notch: *analysis of performance gaps and development of solutions and strategies *performance-based contracting: re-design & renew programs to focus on outcomes *all things accreditation, from deciding to pursue accreditation through the site visit *Participatory Strategic Planning, group facilitation, consensus workshops *short-term, tempory or transitional program or administrative work: keep things working during personnel or program changes *GROUP HOME upgrades that implement the Fair but Firm model and any needed supervisory processes *customized training and coaching