At FuseDesk, We are Empowering Entrepreneurs’ Commitment to Excellence by Simplifying Support with your Integrated Help Desk & Messaging Platform. FuseDesk Core Values: * We Own The Monkey: We own our challenges, and provide holistic, well-rounded solutions. * We Have Pride, Passion, and a Sense of Ownership in What We Do… and Have Fun Doing It: We truly love what we do and that is reflected in our work; at the same time we enjoy creating a fun culture. * We Are Plugged In: We hear our team members, customers, vendors, and partners. We understand their needs. We find solutions. By plugging in to our customers’ needs, they help drive our development and growth. * We Practice Kaizen: We believe in and exhibit Kaizen – continuous, never ending improvement – in ourselves as individuals, as a company, and as a product. * We Value Family: Our workplace allows us to spend time with our families, our service allows our customers more time with their families, and we treat our customers like the family they are. * We Do The Right Thing: We strive to do the right thing every time and innately know what that means. We honor our commitments and make good on our promises. * When We Do Something, We Do It Right: It’s easy to just take action quickly; we strive to make the right decision for the whole FuseDesk family longer term FuseDesk is your integrated support ticketing system that enhances your existing CRM application by providing a true muti-user ticketed support tracking system - easy for staff, seamless for customers, and powerfully insightful for business owners. With Your FuseDesk App: * Assign cases to individual staff members * Keep cases open until they're resolved * Track key business metrics such as response time * Easily search full email history * Escalate issues to senior staff when needed * Link all emails in Infusionsoft for full case history * Access all of your existing and new Infusionsoft email templates