BearDen Consulting Practice Includes: The Revolution: Transforming the Client Experience • Coaching: Leveraging Strengths • Contact Center Disruption: Moving Beyond the Metrics • Contact Center Operations Assessment & Enhancement Revolutionize your client & employee experience through your contact center quality programs. Checklist, “quality” scores are hindering your associates ability to wow your clients. Multi-channel, “Omni” Strategies: • Technology Selection, Execution & Adoption • Leveraging Speech/Interaction Analytics; Enterprise Analysis to Individual Assessment Are you behind in leveraging new technology or have you purchased technology and are not sure if you are using this to the full potential? Let our team reduce the confusion and provide an analysis of what opportunities you should be harnessing. Adoption Strategies: Change management Manage business change with minimal impact to end users and customers • Better understand and address performance issues • Improve application design to drive efficiencies • Ensure smooth migration projects Effective adoption of new technology — by executives, mid-level managers, other employees, suppliers, vendors and even customers — requires a thorough, relevant strategy for organizational change management. Leadership & Strengths Coaching Coaching for a variety of issues across a wide spectrum of industries. No matter what the business is, engaging coaching and development programs are essential in keeping companies agile and competitive. Individual coaching & mentoring provides an external perspective, focusing on key areas of opportunities. • Team and individual development • Implementing complex systems with successful shifts • Cultural transformation • Strategic business coaching Huspeni@beardenstrength.com 720-822-6287