A business specialist offering an insight into client and staff relationships that will enhance your business, empower your employees and help alleviate stress in the workplace. Client Matters is not about training or coaching. What I do is work with you and your employees, through face to face mentoring, to find out what makes everyone tick. I boost morale; help them understand how to communicate and deal with their peers and your clients in a more direct, productive and honest way and offer grounded advice on general business issues. I can change their working lives and turn promising employees into star performers. I will motivate your employees away from their remuneration issues; empower them, nurture them, listen to their problems and ultimately give you and your staff the tools to deal with the everyday stresses and strains of the work place! The client audit uncovers the truth about the quality of your client services – from the basics up….I find out what the client relationship is truly like. Then I work on the feedback with you and your account teams, addressing the issues and problems that are getting in the way of the best possible client working relationship. I then mentor specific individuals within your business. A long term business relationship most often stems from the ability of your staff to engage with your clients in a direct and grown up fashion and internally with their peers to work as a team. Mentoring not only increases morale but offers your people the chance to talk to someone independently about their work…I have found over and over again that this form or mentoring increases conversation, productivity and makes a difference to your bottom line. It’s not about metrics. I interview you I interview your staff I interview your clients I mentor and ask the kind of questions you might find difficult to tackle whether it’s internally or externally. It's a little unconventional but it works beautifully and it will make a difference.