At Last Mile Experts, we support our clients to develop, deliver and sustain competitive advantage across a number of critical business areas but focusing only on Courier Express Parcel and E-commerce last mile: - Business operating models - E-commerce last mile logistics (including "Understanding Amazon" and negotiating Amazon SLA's) - Out of home delivery including PUDO's and APM's - Strategic planning and commercial proposition - Mergers and acquisitions & specialist DD support including Private Equity deal advisory and post deal support - General or specific operations solutions - Hardware and software selection and contract negotiation - People and organisational development - Research and benchmarking including mystery shopper surveys - Support for last mile customers in identifying the best supplier/partner - Support in negotiating the best SLA's and commercial terms - Benchmarking of courier remuneration programmes - Strategic as well as operational pricing and product portfolio management