Knowledge ToolWorks is a content creator and training provider in the area of business and IT Service Management ITSM processes, specifically ITIL and ISO/IEC 20000. We conduct training in your facilities, via classes open to the public, via web based live sessions, and via self paced web based Learning Modules. We provide accredited trainers. Hire our trainers to conduct your classes. No need to track accreditation status or specialties - we'll take care of it! Want to schedule your own classes? No problem. Using our trainers and/or courseware you can quickly provide fully accredited training at minimal cost.