MetricNet is dedicated to helping business people worldwide manage their organizations more efficiently and effectively. By providing benchmarks, performance metrics, scorecards and business data to Information Technology and Call Center Professionals, MetricNet enables you to: • Benchmark your performance vs. other companies inside and outside of your industry • Track and trend your organization's performance • Improve your performance using diagnostic benchmarks • Establish performance targets that are in line with industry averages or best practices • Drive accountability for key personnel using metrics-based performance goals • Demonstrate measurable performance improvement over time MetricNet provides access to its benchmarks, scorecards, and salary data through a variety of channels. Most of MetricNet's clients start by participating in one of the many ongoing benchmarks that MetricNet sponsors. Others who may not be ready to participate in a benchmark, but still require industry data for planning and comparison purposes, may choose to purchase one of our benchmarking reports. These reports contain current benchmarks and salary data within a particular industry.