Service Factory Solutions is an Information Technology company in Albania. With over six years of experience and a deep knowledge of the reference production processes, they have allowed the consolidation of an offer portfolio that supports the development and competitive advantage of organizations. A business model focused on sharing the objectives and opportunities of customers, which is enriched by the consolidated wealth of skills and which pays constant attention to technological evolution with the aim of bringing innovative solutions and strategic consulting to the market. The offer focuses on the needs of the Finance (Bank&Insurance), Industry and Public Administration markets and is accompanied by important partnerships that allow the construction of a highly competitive proposal and business models of excellence aimed at enhancing and developing their corporate missions. The results achieved in over 6 years of presence on the IT scenario derive precisely from the success of this model, based on the following values: • Knowledge, • Anticipation, • Ethics, • Flexibility, • Team and Continuous Improvement.