The Customer Service Institute of America (CSIA) is redefining Service Excellence across the globe through Education, Certification and Recognition of organizations and individuals. CSIA has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. To learn more about Certification, visit our website. The Customer Service Institute is the body delegated by ICCSO to manage the International Service Excellence Awards. These awards are the premier service excellence awards across the globe with leading customer service organizations and individuals.