Madelène van Rensburg, owner of Cognizance is an independent consultant for businesses in the Financial Services, IT, Fintech, Corporate Retail, Contact Centres and other customer service industries. We focus on increasing retention of talent (or reducing attrition; depending on your vantage point) for businesses with an understanding of the intrinsic need for handling their human capital respectfully and fairly. This is done through ascertaining levels of employee engagement and making recommendations to the business on how to improve productivity and loyalty. We conduct in depth interviews with people that are demographically representative of the organization. Data is gathered, mined and analysed and qualitative and quantitative feedback presented back to the business. Depending on business requirements we could then assist Management and HR and/or Marketing, to create a business culture that engages with its human capital, and in turn, its customers and suppliers. Contact Madelène van Rensburg for a no obligations chat madelene@cognizance.co.za