At Prime Contact, we are fully committed to helping our customers to maximize the value of their Genesys solutions. We are passionate about developing software that improves their Contact Center operation: 1) WFM Buddy - smartphone app to boost employee self service & WFM automation. 2) Real Time Stats - optimizing intra-day decision making with visually appealing and truly real-time dashboards on any device. Our experts each have 15+ years of experience in working with Genesys Solutions.