Jeff Bezos once alluded that an unrelenting focus on customers is essential to innovation. In 2018 I founded Liv By Design. I help you uncover the true needs of your customers and build an innovative confident team. The result... less stress at work and better results. What I’ve seen across the organisations I work with is that they can't pin point what customers actually want. Teams are working furiously but aren't seeing the results. To stop this I apply a Clarity Analysis Blueprint which is a 3 step process. At the end of this teams get instant clarity on what needs to be actioned now. They know the best way to improve customer experiences and roadmap this into the future. Previous clients have told me that the need to fully leverage the skills and expertise of people in their team. They want to empower their team to create strategies rather than outsourcing it. To fix this I apply Collaborative Modelling which makes sure everyone has a say in developing a strategy and its more realistic. Your team starts to achieve together rather than handing down a strategy that people don’t buy into and doesn’t get action Due to the current environment clients have also told me that their teams are: • Aren’t dealing with uncertainty and sudden change • Struggling to make clear confident decisions and they’re getting bogged down Because of this I utilise Tailored Innovative Frameworks such as Human Centred Design and Design Thinking but are tailored to how your business works. This helps you prioritise projects and budgets in line with current customer needs and start delivering winning innovative ideas. “True innovation comes from recognising an unmet need and designing a creative way to fill it.” Steve Jobs If any of the above resonates... feel free to reach out! Cheers, Liv