Covington Creative is a leading provider of innovative products and services enabling SAP-centric enterprises to deliver world-class customer care in the contact center and throughout the enterprise. We are thought leaders in SAP® CRM Interaction Center and SAP® Contact Center (formerly BCM). Our BCM-in-a-Box® pre-packaged CCtr appliance and BCM-in-the-Cloud solutions ensure quick return on investment for both on-premise and cloud deployments. Clients turn to us for measurable results: increased first contact resolution, better customer service scores, lower abandonment rates to name a few. Our experienced consultants have a strong track record of successes from small contact centers to global shared service centers in a diversity of industries.