Preface is a specialised online customer service, social media intelligence and social media management agency. We pride ourselves on our ability to quickly understand and balance unique organisational requirements, commercial reality, and the potential impacts of our clients’ digital communications landscape. Working seamlessly with in-house teams, we are able provide our clients with a spectrum of expertise and associated tools, more cost-effectively than if they resourced internally. Our services capture and analyse hard data which directs business, product and communication strategy; while simultaneously delivering a personal, high quality customer experience which drives sales and advocacy. We partner with some of Australia’s most forward thinking businesses, both large and small, to pin point online engagement strategy, provide outsourced online customer service teams, listen to their customers and nurture their online reputation.