Using ITR (Interactive Text Response) there are no more call menus, endless options, and “Please listen carefully as our menu options have changed” Get straight to the person you need, within seconds! WHAT WE ARE Mimstr is a b-2-c customer service text platform/service. WHAT WE DO Solve the age old problem of interacting with businesses that consumers have faced since the invention of the telephone. Instead of calling into a call queue, and going through option after option to find the right person to speak to, we want consumers to be able to text the businesses they use, and immediately be able to be routed to the right person, and get assistance with their problem in the matter of minutes, instead of hours. HOW WE DO IT Mimstr will provide a new business with a 10 digit number to use with all of their customers for customer service needs, marketing, sales, and general communication, if desired. Mimstr’s API allows any business to easily integrate using their existing tools, or even create a new interface that can interact with the mimstr back end services. A business can be up & running in the matter of hours. Once the integration is complete, the business can advertise the number to their customers, and be off and running. The initial interaction with the customer can be an automated response to figure out which of the top services the customer needs, and within seconds, the customer can be texting with a CS representative that specializes in that part of the business.