Gavin Ireland FISTC has been working in Technical Communications for over 18 years; for both public and commercial sectors and across a wide variety of industries. As well as producing and maintaining technical documentation, online help, training materials, eLearning courses, video demonstrations, etc. Knowledge Management is about making the most of the experience and knowledge which already resides in your organisation, and making sure that it isn't lost when people move internally, or externally. Gavin set up the Knowledge Management function in Sky Insight and Decision Science all the way from setting the strategy and direction, through to setting up the individual projects that made it happen, and he can do it for your organisation too.