Kaizen UCD Services: User Experience, Research, Design & Usability. Depending on projects, I can work in phases to fit project requirements at the start, middle or towards the end of a project. Whether that is carrying out requirements gathering, creating user journeys, personas, creating wireframes, carrying out usability testing, helping evaluate a service/product, to working with visual designers, to a build team, (outsourced or in house) to ensure that the user experience is kept throughout the design and build stage.