Cinareo™ is a new and innovative cloud-based Workforce Management (WFM) application that sets a new standard for strategic capacity planning and decision support for omni-channel contact centre environments. This software provides robust resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff (e.g., supervisors, trainers, quality assurance, managers), to provide accurate capacity planning, recruitment and training planning, and enhance executive decision-making with multi-variable what-if scenarios. This online application is an industry-agnostic tool targeted at workforce management professionals, chief financial officers, and other executive operations management. These roles require efficient and accurate planning capabilities to enable decision making that eliminates the need for unsustainable Excel spreadsheets, answer “What if?” questions in mere seconds, while providing a single source of truth for resources and financial requirements across all queues, skills, and lines of business within an organization. Cinareo closes the gaps in capacity planning, financial analysis and scenario modelling that permeate industry.