cape IT develops and markets KIX, the leading open source service software. More than 400 customers from various industries already use KIX for their IT service management or technical customer service. KIX is available flexibly as an on-premise or cloud solution. In addition to extensive and customisable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX. As a full service provider, we support our customers in analysing their processes, in software implementation and with individual extensions. Comprehensive support services and a qualified training programme round off our offer. We are also involved in key industry associations such as the Open Source Business Alliance, BITKOM and itSMF. You can find more information at kixdesk.com.