Wordsworth supports New Zealand businesses undertaking organisational change projects - merger, acquisition, transformational technology change, process redesign and continuous improvement. Our team of specialists bring skill and experience essential to implementing successful projects and ensuring return on investment - we succinctly define problem statements and requirements, effectively design future business processes, lead Organisational Change Management strategies, design and deliver user orientated training and documentation, prove business benefits are delivered and usability goals are met through systematic User Acceptance Testing. We call these Implementation Services, because they are the toolset required to implement successful people focused change. Hence our name: Wordsworth Implementation Services. We focus on three key areas, ensuring organisations understand (1) where they start from and where they want to be in terms of culture, process and efficiency (2) what knowledge needs to be built and shared with people to ensure the benefits of new technology and process redesign are realised, and (3) what needs to be communicated throughout the journey so that staff embrace change and are in a position to optimise knowledge.