Our mission is to place the Customer at the core of your organization, and make business out of it. Our consultants offer company life experience combined with actionable consulting methods. In a word we are pragmatic and business oriented. Our offer : 1. Evangelize (speaking presentations, animation of round tables, Customer Centricty assessment, ...) 2. Design (CX Strategy, CX Design, VOC/VOE, ...) 3. Deploy (Monitoring, CX tools, CX coaching, ...) 4. Sustain (recruiting and onboarding, CX/EX innovation, continuous improvement, ...) We serve organizations of all sizes, both B2B and B2C. Interested ? --> c.ferrari@customerfocus.fr