We provide expert Design Management services to clients with a Customer facing proposition. Clients are not limited to retail. We can support any business providing a customer facing offer. From large scale food retail, high street brands through to public services and transportation. We are flexible to work collaboratively with manufacturers, suppliers, design agencies and service providers who already have established clients as aforementioned. Our service proposition: •Requirements gathering to scope and produce quality Design briefs for the client. •Producing critical path to support delivery of Design change for the client. •Support businesses to define Key Performance Measures. •Working on clients behalf with creative design agencies to manage briefs into the agencies and the deliverables back to the client. •Stakeholder management. •Prototype and Concept development to obtain necessary client approvals. •Trial management. Production management, Installation and on site program management. Snagging and Cost reporting. •Standardisation and DesignStandards. •Support of procurement function with competitive tender. Additional Services: •Consultation with client to establish sustainable Design change management processes •Consultation with client to set up governance for design standards. Skills & Knowledge : •Conceptual thinking. •Customer communication/Signage. •Operational equipment design. •Expertise in Food, Non-Food & Multichannel. •Management of complex design trials & rollout to multiple sites. •Sketching/Visualising aiding idea generation. •Merchandising equipment design. •Expertise in checkout and service desk design. •Space planning and Retail layout expertise.