We are a specialist, nimble consultancy that offers service strategy and design that have a transformative impact. We apply user-centred research and design-thinking to re-imagine systems, improve internal department structures, re-design digital products and enhance real-world environments. We work at the grand scale of organizational strategy and the small scale of customers, teams and individuals. We help organisations tackle really gnarly problems whilst making these problems feel manageable. Plot works with people rather than for people but the client is the hero, Plot is the catalyst; enabling progress, imagination and innovation in the workplace is what satisfies us most. Our clients feel more future-ready and braver, and internally, cross-departmental ridges and cracks are smoothed. At the beginning of the week Plot might be untangling the complex wayfinding at an Ivy League university then on Wednesday workshopping at the nation’s favourite broadcaster. By Friday Plot might be conducting research for a global consumer brand or pondering the injustice of the poverty premium