Brilliant Business Skills Training We provide business skills training courses that are fun, practical, engaging and interactive. We do this in three ways: - Live online training - On-site live in-person training - Coaching 121 We have over 25 years of experience in customer service, sales and support sectors, a range of 20+ courses and a team of expert trainers We help organisations, big and small, to improve their customer service, support and sales performance. We do this in three ways – by assessing, training and coaching. With over 25 years of experience in designing, developing and delivering customer service training workshops and skills coaching. Account Management Best Practice Better Business Writing Skills Brilliant Customer Service and Support Skills Brilliant Online Customer Service Masterclass Brilliant Sales Prospecting Brilliant Selling Skills Business Writing Skills Complaint Handling Skills Client Consulting Skills Consultative Selling Skills Going Virtual: Online Training Skills How to Host Online Meetings and Events Improving Performance through Coaching Influence and Persuasion Internal Customer Service Key Account Management Professional Presentation Skills Recruitment Skills for Managers Sales Prospecting Masterclass Service with a Sale Technical and IT Help Desk Skills Technical Support and Help-Desk Skills The Complete Negotiator Working Smarter and Effective Time Management Writing Winning Sales Proposals Minute taking Professional Report Skills