Service designer with broad experience in multi-interface environments. Focus on making complex situations more understandable with insights from extensive research. Create both digital and physical concepts which translate the insight into tangible solutions. Using ethnography for observations of processes and real life environments. Performing qualitative and quantitive research methods to gather insight on the (customer / employee) journey. Designs sprints are used to build and prototype(s) on the insights from the research. All of the work above is mostly used for validation of (new) concepts in (new) situations. The outcome is input for GO / NO-GO moments in strategic projects. If you want help in any of the above, please contact me. The more complex it is, the bigger the challenge for me, the bigger the smile on my face. Oh yeah, there are a couple of things you might ask somebody else instead of me. Things like Product Management, Project Management or anything that involved typing code to produce digital environments. Also, I don't design websites as a single solution. Please contact me if you have any questions.