ServiceSense offers advice, strategy and tools to build and sustain consistent and excellent customer service, but that’s just the ante to play. We also help our clients interpret and curate data and insights to create the authentic connections that improve their customers’ experience and make them want to choose their business instead of their competitors. Throughout our 25-year history, we've worked with Quick-Casual and Full-Service Restaurants, Caterers, Event Venues and Specialty Retailers with 5 to 300+ locations. Services range from ongoing consulting and program implementation to one-time, customized engagements, including Mystery Shopping, Voice of Guest & Net Promoter (NPS) data collection, analysis and improvement plans, Research & Benchmarking, Customer Touch Standards, Audits and Self Evaluation Tools.