ContactKent consists of a team of call center/contact center/customer service rock stars, hand selected by company founder Kent Reifert. Kent started as an airline reservation agent and climbed his way up the corporate ladder until he was overseeing a 750+ employee call center serving an international client base. Along the way, he was actively involved in employee recruiting, hiring, training and sometimes firing. He's opened new call center facilities and managed two BPO companies. He will personally see to it that the right individual or team is assigned to your project.