Delivering the future contact centre…today Contact One has successfully provided call-tracking solutions for auditing/analysing off line sales to a number of comparison brands. We have also implemented a number of digital applications to provide instant customer feedback and delivered a true Multimedia Contact Centre. This service can seamlessly manage Voice, Social Media (all types), Web Chat, Email and SMS in one intuitive interface. All our services allow you to track and manage all of your customer engagements whatever the media.