European Agency for Debt Recovery is a collection company established in October 2007 with the capital stock of UAH 17m. Main goal of the Agency is to assist financial and non-financial companies with debt recovery. The Agency's operational processes were developed in cooperation with Accenture Consulting that enhanced us with priceless international debt collecting expertise. Euroepan Agency for Debt Recovery offers the fullest specter of collecting services. Our methodologies include three main stages of debt revory: soft-collection (phone calls), individual-collection (personal meetings with the debtors), and legal collection (a trial in the court of law). Collection processes are based on the most "up to date" delinquency management techniques that include one of the industry's largest call-centres (130-operators with capacity of making up to 260,000 phone calls a month) and the countrywide network of regional individual-collection offices.