Turnkey Solutions, LLC is a nationally recognized consulting firm founded in Atlanta, Georgia in 2002. We are a certified 8(a), EDWOSB (Economically Disadvantaged Woman Owned Small Business) firm that specializes in the citizen experience. Our vision is to change the face of government all over the globe. We are the premier citizen experience partner for the public sector and utility markets, increasing trust in government and utilities through greater transparency, understanding of their citizens, streamlined processes, improved technology, and employee awareness. State and local government, municipalities and utilities account for about 98% of our business over the last twenty years. We assist our clients in providing an excellent citizen experience through our own proven methodology. This proprietary methodology, AAPII (pronounced like “Happy”), stands for Assess, Analyze, Prioritize, Implement and Improve. It incorporates all the key principles that lead to an excellent citizen experience. In fact, most recently, JD Powers named one of our government utility customers the most improved water utility in the country according to their 2019 Water Utility Residential Customer Satisfaction Study. Additionally, Turnkey Solutions provides specific products and services that our clients can use to better the experience of their citizens. These include the following: The Turnkey Municipal Call Center, which provides outsourced “311” type capabilities for municipalities that want to offer excellence in citizen service in the most effective and efficient way. TalentLMS, an online learning management platform that allows the public sector and utilities to create, track and deliver 24/7 training to employees, so as to equip them to provide better service to citizens ProcedureFlow, a re-imagined knowledgebase that can be used in the contact center to reduce training time, standardize agent responses and increase accuracy.