Established in 1993, Teletrade Computer System (TCS) is the oldest of Teletrade Holding Group’s (THG) subsidiaries, and considered to be a key player in the market for IT hardware solutions and services for small to medium businesses. Throughout the years, TCS was able to forge valuable and solid partnerships with many multinational vendors such as HP and Microsoft. By virtue of such partnerships, the company’s value proposition was tremendously improved, which in turn led to increased market share and higher customer satisfaction. Today, TCS employs around 50 employees who share the owners’ passion and commitment to the company’s vision. The workforce is continuously developing and growing through training and experience, hence contributing to the overall customer experience which remains at the core of all management strategies devised by top management