Service Lifecycle Modelling, design, definition, implementation, optimisation and management of business and IT related services, processes and organisations. Creation of policies, procedures, work instructions and documentation in general. Governance & Reporting Creation and implementation of a framework to measure, report and control business and IT related processes. Identification, follow-up and implementation of improvement programs. Assessments, audits, validation, testing and quality management. People & Projects Guidance and execution in the transition and transformation of services, processes and organisations. Knowledge and Skills management. Representation, coaching and guidance of companies and individuals. Resource and interim management. Tools & Training Guide and support companies and government agencies in the selection and implementation of software tools. Creation of presentation, training and promotional material. Provide training and presentations.