Charles R. Ploof & Associates provides an objective independent consulting resource focused toward multi-location networking issues, as well as Next Generation 9-1-1, with an emphasis on effective planning and implementation of a wide spectrum of telecom projects. With an emphasis towards improving cost and service performance in a networking environment, including addressing evolving technologies such as VoIP, IVRs, contact centers, unified communications and related convergence approaches, Charles R. Ploof & Associates is well positioned to provide clients with a full range of telecommunications planning, implementation, and operations support services. Mr. Ploof is especially strong on assessing user requirements, network planning, problem analysis/resolution, systems development, and vendor negotiations. He possesses good communications skills with exceptional writing abilities. As a pragmatic consultant with a results oriented management style, he provides sound recommendations based on over thirty-five years of progressively responsible experience in various facets of the telecommunications industry. Mr. Ploof is a member of the Society of Telecommunications Consultants (STC), the Pacific Telecommunications Council (PTC), the National Emergency Number Association (NENA), and the Better Business Bureau of Eastern Michigan (BBB). Charles R. Ploof & Associates is a VA Verified Veteran Owned Small Business (VOSB).