Online appointment - queuing - call - visitor guidance system - citizen, customer- and patientflow management Especially in our fast-paced world, a positive, memorable service experience is becoming more important to customers and their decision-making - with SMART CJM solutions, you are always at the forefront! We are a full-service provider in Customer Journey Management. Decades of experience in managing customer and patient flows in the public, healthcare and retail sectors are our expertise.