Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organizations specific needs. There are no “off the shelf” or “turn key” programs. Depending on your needs, we offer both instructor led workshops at your site or develop programs for your team to deliver. In either case work with you to develop and implement a powerful program along with a leaders guide, participant workshops and power point presentation. Our training and development group leader is Sherry Evans. Sherry is a certified call center expert who is also an accomplished facilitator who has developed training programs for call center management skills, leadership skills, first line supervisory skills and customer service skills. She is a recognized leader in the customer service community and is an accomplished speaker in the dynamites of the customer service delivery within organizations. Sherry will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program.