Customer Shastra is a hybrid name – building on the sanctity of tested models that have evolved over the years, empowered by capabilities technology delivers Shastra is a form of science, the ultimate source of knowledge and a doctrine that drives a way of life. And when that is defined by real people, it becomes a powerful force to endear brands to customers Driving Customer Experience initiatives across Social Listening, Online Reputation Management (ORM) & Customer Relationship Management (CRM)