Kaihen is a Canadian consulting firm based in Toronto, Ontario that helps electric, gas and water utilities, home services companies, energy retailers and municipalities prepare for the kinds of fundamental business changes that improve operations and customer service. Our name means change, or innovation, or transformation. It embodies everything we do for our clients. Our core competency is Business Readiness–ensuring that our clients’ people, processes and systems are well-prepared to adopt the change we help to implement. And we do so by managing projects, designing and improving business processes, training users, solution testing, and implementing powerful change management initiatives. Kaihen applies its unique business readiness approach to five business categories that align to the functions of our clients’ businesses. They are: Customer Operations, Smart Metering, Outage Management, Utility Data & Analytics, and Asset & Work Management. Whether a utility is implementing a new Customer Information System, a Smart Grid strategy or integrating a new acquisition, Kaihen’s business readiness approach will achieve the successful transformation of our client’s people, processes, and systems. This approach is designed to minimize operational costs, improve customer service, mitigate regulatory and financial risk, ensure successful technology implementations, and optimize employee effectiveness. Kaihen’s business readiness services span a wide range of advisory offerings from Evaluation and Selection through to Implementation.