Cue Property Settlements provides hands-on, third party settlement management to purchasers, on behalf of developers. Cue’s philosophy is underpinned by the basic principals of customer care and is measured by three foundation objectives; REDUCE CANCELLATIONS INCREASE CUSTOMER REFERRALS ENCOURAGE REPEAT PURCHASES Cue delivers a dedicated and proactive customer service and single point of contact throughout the sales process from unconditional exchange, to handover for registered and off-the-plan sales. Demonstrating strong, interpersonal communication skills and a passion to provide and encourage customer service excellence, Cue provides consistent communication and support that delivers coordinated settlements. This specialised service is representative of a developers commitment to offering a high quality customer experience and the recognised value of loyal customers in an increasingly competitive market. Cue’s settlement process is tailored to each project, complementing the product, buyer demographic and completion timeline. The suite of services available include; - Introducing a single point of contact for key stakeholders - Maintaining regular communication via timely customer updates throughout the development process - Preparing effective valuation reports containing key property details and market analysis - Providing the developer with regular settlement risk reports - Facilitating valuation inspections - Conducting pre-settlement inspections with the purchaser/buyer's agent - Prompting and guiding the purchaser through pre-settlement steps including preparing for finance, valuations and handover - Providing the developer with defect reports as identified by the purchaser - Preparing an informative customer FAQ document to accompany the builder's handover manual For more information please visit contact info@cuepropertysettlements.com.au