System Pioneers was founded by Mark Rindel and Daniel Zmood. The primary focus of the business is to help customers, optimise their approach to Business service management by architecting pragmatic solutions which enable processes to run smoothly. Our engagements may be from as little as a few days, leading to long term management arrangements. We service clients of all sizes, from small business to the largest of commercial organisations and government. Our services include Enterprise Service Management Tools Design & Architecture, Business service management/ IT Service management, IT Event management, IT Asset management, IT Service management & reporting, Service Integration and management (SIAM) and IT Advisory/ Resourcing. Project may include: *Developing the business case for BSM/ITSM *ITSM process development *Writing EOI / RFQ requirements *ITSM tools assessment and selection * ITSM tools integration with the Business *Training, including ITIL Certification for IT staff and ‘Service Management for Execs’ for the wider organisation *ITIL process management and management consulting. Our partnerships are with BMC Software, BigPanda, Jitterbit and LanDesk Xtraction Solutions.