The Service Desk Institute's (SDI) mission is simply to inspire service desks to be brilliant! To achieve this SDI has developed a set of goals by which it aims to inspire service desks to: * To raise the quality of service delivery by embracing and valuing best practice * To create an inspiring and engaging customer experience * To invest in and empower their teams to be inspired, take action and be better * To shine by demonstrating and delivering exceptional business value SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery. For more about SDI please visit www.servicedeskinstitute.com