Twenty year career spanning multi-platform technical support, systems administration, high level project management and help desk management. Front line experience with remote / in-person customer engagement related to COVID-19. Microsoft Teams and Azure Active Directory ready with hands-on administration and in-house cloud based infrastructure. JAMF administration experience managing a fleet of dual boot OSX desktops and laptops. Supervisory experience leading a team of seven remote professionals during the peak of the pandemic focused on productivity and goal management using Salesforce Reporting and Power BI. Extremely sensitive to diversity and inclusion from both an organizational and management perspective. Focused on clear and respectful written and verbal communication. Highly adaptable to organizational dynamics and support with a strong remote and in-person team based work ethic. A career supporting IT in the arts with an emphasis on language, visual communication, China, Korea and technology. Transparent and accountable leadership in volatile times.