U&I is a Sheffield based business established in 2002 and now operating with a wide variety of clients across the UK in both the public and private sector from small and medium enterprises through to large corporate organisations including BT Northern Ireland, DairyCo, Optare, Business Link, Metropolitan Police Service and Kier Building Maintenance. We work in partnership with all our clients to understand their needs, challenges and critical success factors so that we are able to translate this into meaningful solutions that make sense to people and tackle their relevant issues so that the clients can be confident they will receive a tangible return on their investment. Our principle business activities include: •one to one coaching and mentoring, •tailored skills development workshops, •organisation wide development programmes •Facilitated problem solving and team development meetings •Open Programmes •OCR NVQ Centre •Competency Assessment and Accreditation We specialise in the following areas where we have a reputation and case study examples of delivering real success •Performance Coaching and Mentoring •Facilitation Skills •Service Quality Management •Customer Service and the Cost of Poor Quality •Problem Solving and Decision Making •Performance & Behaviour Management U&I also is part of the successful Fearless Facilitation Team www.fearlessfacilitation.co.uk working collaboratively with 3DDevelopment and Andrena Backhouse Ltd to promote the power of facilitation