Increase efficiency, reduce costs, improve service, be customer focused... Whoever you are and whatever your organisation, environment or sector, there is no escaping the need for change. It relentlessly drives a demand to significantly improve performance and to do so continuously. Are your people inspired or confused by this challenge? e-mpirical specialises in delivering customer-focused change management and business transformation solutions. Over the past 10 years it has developed the e-mpirical experience™ a honed and revised methodology that involves those who are at the heart of delivery and enables them to capture, evaluate and enhance what they do from two perspectives: customer and bottom line. Working in partnership with you, e-mpirical will enable you to revise existing processes, practices and systems appropriately. Throughout the experience, it will also ensure your people develop the confidence, knowledge and skills needed to build an organisation committed to raising satisfaction, increasing efficiency, and continuing improvement.